Janet S Rck

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Verified Reviewer

Defective air fryer email sent over a week ago with no reply

Doors to air fryer will not stay open to put food in or take out. I have called & sent email as instructed without any reply. Beginning to think this company is not legitimate!!
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Preferred solution: Full refund

User's recommendation: Do not buy!!!!

Resolved
Palmina Ilg

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Verified Reviewer
| map-marker Indianapolis, Indiana

Resolved: My oven is coming on by itself when we're not home.

Updated by user Oct 20, 2023

Company fixed the issue and I have been provided with apology. Upon talking with customer service representatives about this issue they agreed to replace the item but I had to pay shipping.

Original review Oct 05, 2023
My emerald air fryer 360 delux started running on its own. There was no one there that could have turned it on
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User's recommendation: It’s a great oven it just comes on randomly.

Palmina Ilg

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Verified Reviewer
| map-marker Indianapolis, Indiana

My oven is coming on by itself when we're not home.

My oven comes on by itself. This is the second time Ive had this issue. Im afraid it will cause a fire.
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Lourdes V Nme

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Verified Reviewer
| map-marker Newark, New Jersey

Return

Doesnt work like I thought it would didnt cook meat the way was supposed to not satisfied I want to return it
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User's recommendation: Not worth the money

Eliezer Uqk
map-marker Brownwood, Texas

Purchase

Contact sales to purchase the air fryer based on television From Emeril today off my apple phone at home
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User's recommendation: Sales

Cynthia H Izq

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Verified Reviewer
| map-marker New Orleans, Louisiana

Didnt receive owners manual and no access to download

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Im a senior citizen, disabled, honorably discharged US ARMY VETERANsorry to say i purchased the asir fryer 360 Dec 29,2021. Unfortuneatly, like most older citizen just opened Feb2023Sad when I did I didnt have an owners manual to even set it up and i refuse to plug it in eithout reading safety features and use.

I have wrote 6 emails to customer service as well as called twice and i have yet to get s manual sooo i give them 1 star for everything. I dont have printer and writing too small on phone. Im older and I NEED A HARD PSPER COPY TO USE AND REFER BACK TOoh yeah im also a open heart surgery survivir as we as a stroke surnivor and I need a manual. WHATS TAKING THEM SO LONG TO SEND ME A MANUAL?

help me please i dont know anything about the fryer s use or how to.

Use! Sincerely, hope to use this year!

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Cons:
  • Customer service nonresponsive just need owners manual

Preferred solution: An owners manual for my airfryer 360 the single glass door style. They have my order info.

User's recommendation: Dont rely on their customr service for help after paid for.

Janet O Nba

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Verified Reviewer
| map-marker Warwick, Pennsylvania

He substituted his 360 Airfryer for the French door fryer.

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I was to get the grill pan -- it's standard. Also included in my price was a free cookbook, and bake set. I now get neither of those, and I pay a separate price for the grill pan. Worst is it's a dual Air fryer. I need to buy two small grill pans, plus the full size one
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Pros:
  • Doors open out
Cons:
  • Did not get all the pieces i was supposed to get

Preferred solution: Large grill pan and the two small grill pans. Plus the baking set.

User's recommendation: Be CAREFUL. He rips people off. I'm 75 and live on a very limited income.

Anonymous
map-marker Gainesville, Florida

I demand my refund

You received the 360 return on Monday the 20th. I want a refund ; the 74$ for shipping and the protection money I am very dissatisfied and I want my money back asap.
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Anonymous
map-marker Phoenix, Arizona

Order

It didn't really help me at all I was trying to locate my order you guys never send me an email with the confirmation they just said it'd be here at 7:00 to 10 business days so I was trying to locate an email to get my order number and so forth but I got no assistance with that
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Anonymous
map-marker Phoenix, Arizona

I was scammed

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Double charged my cc for first payment..now item is out of stock for 3 weeks..and I can't get any satisfaction with Customer Service when I call..I can't even understand them..
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User's recommendation: DON'T BUY!!!

Jeffrey P Ypp

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Verified Reviewer
| map-marker Little River, South Carolina

Complaint

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I bought the 360 year and a half ago...And no longer works..kicks out with error message E1 witch means electrical...Called customer service and the told me there was nothing they could do...I will never bye his products again..
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Preferred solution: Let the company propose a solution

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